Send the essentials
Vehicle details, photos, insurer information, and claim number if one has already been issued.
Insurance repairers for
Claim support
Good insurance repair work is part workshop, part coordination.
The customer does not need a lecture on collision repair. They need to know what to send, what happens next, whether the workshop can handle the job, and whether they will be kept informed while the vehicle is off the road.
Confirm the pathway
The job is assessed and directed into the right repair lane — panel, paint, structural, or mixed scope.
Keep mobile
Courtesy car support can keep the disruption down while the workshop handles the repair.
Stay updated
Text updates keep the job visible without the customer having to chase every stage.
Insurance customers do not need hype. They need certainty.
This page should sell calm competence: proper assessment, insurer-aware repair work, structural capability where required, and clear communication until handover.
Insurance FAQ
The questions people ask before they call.
Can Panmech help with insurance repair work?
Yes. Panmech promotes insurance repair capability, works with private customers and major insurance companies, and is positioned as a CRA Approved Structural Repair Centre.
What details should I send first?
Send your name, phone number, vehicle details, insurer, claim number if you have one, and clear photos of the damage. If you are unsure, call first.
Do customers get updates during the repair?
Yes. Text updates are one of the practical service features already associated with Panmech, and they should remain part of the customer promise.
Are courtesy cars available?
Courtesy cars are available, subject to booking and workshop availability. Confirm this when arranging the repair.
Insurance repair enquiry
Have a claim or damaged vehicle?
Send vehicle details, damage photos, insurer information, and claim details if available. If it is urgent, call the workshop.